Legal

Last updated: 28.04.2026

Privacy

Imprint

Terms and Conditions

Privacy Policy

The protection of personal data is particularly important to Biotta.
You can find information on how we handle your data here.

The website https://biotta.ch/de/ is operated by us, Biotta AG, Pflanzbergstrasse 8, 8274 Tägerwilen, Switzerland (hereinafter referred to as "Biotta" or "we").

When you contact Biotta, whether by using this website, via email, or by phone, personal data is generally collected. This includes information that you provide to us via the contact form, such as your name or email address. Personal data also includes purely technical data, such as an IP address, which is automatically collected when you visit our website.

This privacy policy covers both our online and offline data collection activities, including personal data that we collect through our various channels such as websites, third-party social networks, and sales points.

This privacy policy explains how we process personal data that we collect in the course of our relationship with you, and how you can exercise your rights. We comply with the Swiss Federal Act on Data Protection (DSG) and other applicable data protection laws and regulations.

Please note that this website is intended for adults only and not for children under the age of 16. We do not knowingly collect personal data from individuals under 16 via this website. However, Biotta may collect personal data from children and young people under 16 directly from the parent or legal guardian with their explicit consent.

If you do not provide us with the required personal data, we may not be able to provide you with our goods and/or services.

I. Collection and Purposes of Personal Data Processing
1. Visiting Our Website

You can visit our website without providing any personal information. When you visit our website, we only collect information that your browser automatically transmits to our server (so-called log files). These log files may contain information such as:

  • IP address of your end device,
  • Date and time of the request,
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of the request (specific page)
  • Access status/HTTP status code
  • Amount of data transferred each time
  • Website from which the request originates
  • Browser
  • Operating system and its interface
  • Language and version of the browser software

This data is processed in our legitimate interest to enable use of our website (connection setup), permanently ensure system security and stability, resolve technical issues, repel attacks on the infrastructure, conduct analyses in the event of hacking attempts, and compile visitor statistics. After your visit to our website, we will store your log files for the above-mentioned purposes for a maximum period of 30 days.

2. Contact Form

You have the option to contact us via our website's contact form, via email, or by phone. In this case, the information you provide will be processed for the purpose of corresponding with you, handling your request, and resolving it. The legal basis for this is our legitimate interest in providing and using a modern information medium to best address your inquiries.

When you contact us online via the contact form, you are required to provide your first and last name, email address, and phone number, as well as describe your inquiry; providing the company you belong to is optional. If you write to us via email or call us by phone, we will process your email address, phone number, and any other information you provide.

3. Customer Management

If you purchase products or services from Biotta, the following personal data may be processed:

  • Salutation
  • Last name and first name
  • Billing address as well as personal or business address
  • Delivery address, unless in-store pickup is arranged
  • Email address
  • Phone number
  • Your payment information such as IBAN or credit card number, credit card expiration date, etc.
  • The products you ordered
  • Comments you attached

We process this data based on our contract with you to fulfill your order, inform you of the status of your orders, correct addresses, conduct fraud detection activities, and provide other contractual services.

To process your orders and payments, we use an e-commerce platform based in Ireland. We have entered into contracts with the provider of this platform that ensure your data is only processed for us in the context of order fulfillment and complies with applicable security standards such as PCI DSS.

In addition, we process this data based on our legitimate interest in improving and developing new products and services, increasing efficiency, protecting our systems, networks, and employees, and complying with legal obligations.

We store the personal data you provided as well as your interest in our products in our CRM system for the purpose of customer management. We add additional attributes to this data, such as role, function, and company affiliation, to send you targeted communications, provided you have given your consent to do so.

4. Personal Data of Job Applicants

If you wish to apply for a job at Biotta online, you must first create a user account by entering your first and last name, email address, and residential address. In connection with job applications, we may then process your resume, including your application photo and cover letter, provided you provide these documents to us, as well as manage your account. To process your employment contract, we will request additional data such as your AHV number and bank details.

We process this data with your consent, and if necessary, to take pre-contractual measures. For certain data processing activities, we require your explicit consent, such as obtaining references from third parties such as former employers, or storing your application documents in our talent pool for other possible job openings. You can revoke your consent in this regard at any time. Revoking your consent does not affect any data processing that has already been completed.

In the event of a successful application, we will store your personal data for as long as the employment relationship continues, and additionally, if required by law (generally no longer than 10 years). If your application is unsuccessful, we will delete your data within six months, unless you explicitly agree to longer storage for possible other job openings.

If you create an account at Biotta for job application purposes, you can explicitly consent to being added to our talent pool. In this case, we may store your application and the associated documents and personal data even after the relevant recruitment process has concluded, inform you of suitable vacant positions, and review your application again.

5. Marketing, Newsletters, Market Research

At your request, we can send you our newsletter via email using the Mailchimp service in Switzerland to keep you updated on our products and current offers. To sign up for the newsletter, we need the following information from you:

  • Contact category and desired communications
  • Language preference
  • Salutation
  • Last name and first name
  • Company
  • Address
  • Country
  • Email address

We process this data based on your explicit consent. You can revoke this at any time by contacting us as described in Section VII or directly via the unsubscribe link in the respective newsletter email. Revoking your consent does not affect any data processing that has already been completed.

We may also use your contact data for marketing purposes if you have entered into a contract with us and did not object to receiving marketing communications at the time of contract conclusion. In such cases, we will send you information via email, SMS, phone, or mail about products similar to those you have already purchased. For this purpose, we process not only the data provided for the newsletter but also information about your past purchases. This data processing is based on our legitimate interest in providing you with targeted information about our products and offers. You can object to this processing purpose at any time by contacting datenschutz@orior.ch or directly via the unsubscribe link in the respective marketing communication.

With your consent, we also use information about your purchasing behavior for market research and internal studies, as well as to measure the effectiveness of our advertising campaigns. For these purposes, your personal data is first pseudonymized and ultimately anonymized when compiling the statistics.

II. Data Disclosure and Transfer Abroad

We only disclose your data to third parties for the purposes outlined in this privacy policy if we have a compelling legitimate interest, there is a legal obligation, the disclosure is necessary to assert, exercise, or defend legal claims, or to fulfill contracts and business activities, or based on your consent. These third parties include in particular:

  • Service providers, including those for processing payments, IT service providers for hosting our website, IT support, and implementing security measures on our website, delivery services, newsletter services, debt collection, or analytics services that can measure and statistically evaluate interactions with our website
  • Law enforcement agencies in the event of judicial measures or proceedings, as well as our tax advisors, auditors, and lawyers to protect our rights and fulfill legal obligations.
  • Third parties in the event of a change of ownership.

Most of these recipients are generally based in Switzerland or the EU. If it is necessary to transfer personal data to a country outside the EU that does not ensure an adequate level of data protection, including the United States, such a transfer will only take place if appropriate measures have been taken to protect your personal data. This includes in particular your explicit consent to data processing or the conclusion of recognized standard contractual clauses.

III. Use of Cookies, Analytics and Maps Tools, Social Networks, and External Links

Cookies:To make your visit to the Biotta website more user-friendly and effective, cookies are automatically installed on your computer, which can identify your browser or device. A cookie is a small text file that is sent to your computer or automatically stored on your computer or mobile device by the web browser you use when you visit our website.

These technically necessary cookies are required to make the website usable by enabling basic functions such as page navigation and remembering information such as your language preference. They are processed based on our legitimate interest in the economical operation and optimization of this website.

You can disable this function yourself in your browser settings on your computer and delete the cookies stored there. However, if you block cookies, certain functionalities may no longer be available. These cookies are only used during a session and are deleted after you visit the website (so-called session cookies).

We only use additional cookies with your explicit consent, as described in our cookie banner. These may also be persistent cookies, which are deleted after a specified period that varies depending on the cookie.

reCAPTCHA:To best protect our website from malicious software and abusive activities, we use Google reCAPTCHA from Google Ireland Ltd, Gordon House Barrow Street Dublin 4, D04E5W5 Ireland. No personal data is processed through this service.

Google Analytics and Google Tag Manager:We also use the web analytics service Google Analytics to analyze your web behavior. Google Analytics uses cookies and similar technologies to evaluate how you use the website and to provide other services in the context of the website and internet use. The generated information about your use of this website, including your truncated IP address, is transmitted to Google Analytics so that anonymous statistics about website activity can be compiled.

We also use Google Tag Manager to quickly update measurement codes and associated code fragments (so-called tags) to improve the functionality of Google Analytics.

When you visit our website, Google Analytics and Google Tag Manager are only activated with your explicit consent. You can grant or revoke your consent at any time via the cookie settings (http://javascript:gaOptout()). You can also disable Google Analytics and Google Tag Manager generally by following these instructions: https://tools.google.com/dlpage/gaoptout.

To ensure the lawful processing of your personal data as much as possible, we have signed data protection agreements with Google Ireland Ltd, Gordon House Barrow Street Dublin 4, D04E5W5 Ireland. As part of this processing, certain personal data is also sent to Google Inc. in the United States. According to the European Commission and the Swiss Federal Data Protection and Information Commissioner, the United States does not have an adequate level of data protection. When transferring data to the United States, there is a risk that your data may be accessed by US authorities. By consenting to the use of Google Analytics and/or Google Tag Manager, you not only agree to the setting of cookies but also explicitly agree to the transfer to the United States, taking into account the described risks.

Google Maps:Our website uses the Google Maps mapping service via an API. The provider is Google Ireland Ltd, Gordon House, Barrow Street, Dublin 4, Ireland, with whom we have signed agreements to ensure data protection. To use the functions of Google Maps, it is necessary to store your IP address, your latitude and longitude coordinates, and your search terms. This information may be transferred to a Google server in the United States and stored there, where it may be accessed by US authorities for control and monitoring purposes outside of our influence.

Social Networks:Biotta is also present on social networks. When you visit the Biotta page on these networks, we are considered joint controllers with the operator of the respective social network. We have signed agreements with the respective operators that ensure the security of your personal data and the exercise of your rights. You can exercise your rights either against us or the respective operator. If you contact us, we will inform the operator of your inquiry and provide them with the necessary information. Please note that despite being joint controllers, we have no influence over the data processing processes of the social media operators. For more information, we refer you to the terms of use and privacy policies of the respective operators.

LinkedIn:For the processing of your personal data when you visit our LinkedIn page, we are joint controllers with LinkedIn Ireland Unlimited Company. You can find more information about the processing of your personal data by LinkedIn at https://www.linkedin.com/legal/privacy-policy?trk=homepage-basic_footer-privacy-policy.

Instagram:For the processing of your personal data when you visit our Instagram page, we are joint controllers with Meta Platforms, Inc. You can find more information about the processing of your personal data by Instagram at https://privacycenter.instagram.com/policy?__coig_consent=1.

Pinterest:For the processing of your personal data when you visit our Pinterest page, we are joint controllers with Pinterest Inc. You can find more information about the processing of your personal data by Pinterest at https://policy.pinterest.com/de/privacy-policy.

Facebook:For the processing of your personal data when you visit our Facebook page, we are joint controllers with Meta Platforms, Inc. You can find more information about the processing of your personal data by Facebook at https://www.facebook.com/about/privacy/previous.

YouTube:For the processing of your personal data when you visit our YouTube page, we are joint controllers with Google Ireland Ltd. You can find more information about the processing of your personal data by YouTube at https://support.google.com/youtube/answer/7671399?hl=en&p=privacy_guidelines.

TikTok:For the processing of your personal data when you visit our TikTok page, we are joint controllers with TikTok Pte. Ltd. You can find more information about the processing of your personal data by TikTok at https://www.tiktok.com/legal/page/eea/privacy-policy/de-DE.

External Links:We are not responsible for the content and data processing on third-party websites that are accessible via links on the Biotta website. Please review the privacy policies of these third parties to learn how your data is processed.

IV. Data Security

We take appropriate technical and organizational security measures to protect personal data from unauthorized access and misuse. These include, among other things, instructions to employees, access regulations and restrictions, and the encryption of data storage devices.

V. Retention Period for Personal Data

Unless otherwise specified in this privacy policy, we process and store personal data that we collect in the course of our activities described in this privacy policy for as long and to the extent necessary to fulfill the described purposes and our contractual and legal obligations, including legal retention requirements, and for as long as we have a legitimate interest in retaining personal data or your valid consent.

VI. Your Rights Regarding Your Personal Data

You can exercise the following rights under the conditions of applicable legal provisions:

  • Right to access your personal data
  • Right to correct your personal data if it is incorrect or incomplete
  • Right to erasure if there is no legal retention requirement or other legal basis for further storage
  • Right to restrict data processing if we process personal data based on our legitimate interest
  • Right to revoke your consent to data processing at any time; revoking your consent does not affect any data processing that has already been completed
  • Right to transfer your personal data to a third party (data portability)

Please note that these rights are not absolute and we reserve the right to invoke legally provided restrictions on our part.

In addition, you have the right to lodge a complaint with the competent data protection authority (in Switzerland, the Federal Data Protection and Information Commissioner) or enforce your claims judicially.

To exercise your rights, please contact us using the contact details provided below. Please note that we reserve the right to request a copy of your ID card and any other necessary information to verify your identity.

VII. Controller and Contact

The controller responsible for the terms of use and privacy policy described here is

Biotta AG, Pflanzbergstrasse 8, 8274 Tägerwilen, Switzerland

To exercise your rights, please contact the designated data protection officer at datenschutz@orior.ch.

VIII. Changes to the Privacy Policy

We reserve the right to amend this privacy policy at any time. The currently valid version published on this website shall apply.

Imprint

Biotta AG
Pflanzbergstrasse 8
8274 Tägerwilen
Schweiz

+41 (0) 71 466 48 70
info@biotta.ch

Contact:

Biotta AG
Pflanzbergstrasse 8
CH-8274 Tägerwilen
T: +41 (0)71 466 48 48
F: +41 (0)71 466 48 49

Editorial and responsible for the website content:
Biotta AG info@biotta.ch

General Terms and Conditions Biotta AG

1. Validity

The following general terms and conditions apply to all transactions between Biotta AG and the buyer, unless otherwise agreed in writing. By placing an order, the buyer acknowledges the below conditions. The buyer’s differing purchasing terms shall only apply if they have been expressly and explicitly accepted by us in writing.

Unless otherwise expressly agreed in writing, neither these general sales conditions nor the transactions concluded under their acceptance constitute a distribution agreement or any other continuing obligation.

We reserve the right to modify or supplement these general sales conditions at any time.

2. Offers and Orders

Our written offers are valid as specified on the respective document. Orders are legally binding even without a signature. A statement from the buyer shall only be considered acceptance if it corresponds exactly to our offer. Our silence regarding a counteroffer from the buyer shall under no circumstances constitute an acceptance.

Unless otherwise agreed, Incoterms 2010 apply: DDP [place of destination] for deliveries within CH/FL, and EXW [place of departure] for all other countries.

For CH/FL, the following minimum order quantities apply unless otherwise agreed:

  • Order value of CHF 300.00.
  • 1 pallet layer per item for bottled goods.
  • A flat surcharge of CHF 48.00 is charged for orders below the minimum order value.

3. Prices

Our prices and any ancillary costs are based on the price lists valid at the time of order placement and, unless otherwise agreed, are stated in Swiss Francs, excluding VAT.

4. Delivery Date and Shipping

For Switzerland, the weekday known from the existing route planning generally applies as the delivery date, provided that the order is received by us 48 hours before dispatch. Individual lead times apply for exports. In the event of a delivery delay, the buyer shall neither have the right to subsequently waive the performance, nor to withdraw from the contract, nor to claim damages. Regarding the best before date of our products, unless otherwise agreed in writing, the FIFO principle applies (First In – First Out; each delivery consists of the goods with the shortest best before date.)

5. Payment

Our invoices shall be paid in full net within 30 days from the invoice date, without any deductions. If the buyer fails to meet the payment deadline, they shall enter into default without further notice, and we shall be entitled to charge default interest at a rate of 6%. All goods shall remain the property of Biotta AG until full payment has been received.

6. Inspection and Acceptance of Goods

By signing our shipping documents, the buyer confirms receipt of the goods. The buyer must inspect the condition and quantity of the delivered goods immediately upon receipt. Any defects or incorrect deliveries must be reported to us immediately, but no later than 8 days after receipt of the goods (or upon becoming aware of hidden defects) in writing and in detail. In the event of delayed notification, the deliveries shall be deemed approved, and all warranty claims shall be void.

7. Warranty, Liability

The warranty obligation applies until the best before date stated on our product is reached. Only proven material or manufacturing defects of the delivered goods shall be considered defects. It is the buyer’s duty to verify through their own inspection the suitability of the goods for their intended purpose. Our specifications shall only constitute guaranteed properties if we expressly designate them as such in writing.

In the case of defects reported under clause 6, the buyer shall receive identical, defect-free goods upon return of the defective goods. All further warranty claims of the buyer are excluded to the extent permitted by law.

Regardless of their legal basis, all claims by the buyer for compensation of damages that did not occur to the delivered goods themselves, such as production losses, loss of use, lost profits, loss of orders, business interruptions, as well as other direct, indirect, incidental or consequential damages, are excluded to the extent permitted by law. If third parties are injured, third-party property is damaged, or third parties suffer other harm due to the buyer’s actions or omissions, and we are held liable for this, we shall have a right of recourse against the buyer.

8. Goods Return

The return of defective or incorrectly delivered goods requires, in addition to a notification under clause 6, that the goods are returned complete and in their original packaging at a previously mutually agreed time. The delivery note and any invoice copy must be enclosed with the goods return.

9. Governing Law and Jurisdiction

This legal relationship is subject to substantive Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods. The place of performance and jurisdiction shall be the registered office of Biotta AG in 8274 Tägerwilen. However, Biotta AG shall be entitled to take legal action against the buyer at any other competent court.

1. Validity

The following general terms and conditions apply to all transactions between Biotta AG and the buyer, unless otherwise agreed in writing. By submitting an order, the buyer acknowledges the below terms and conditions. Any conflicting purchase terms provided by the buyer shall only be valid if expressly accepted in writing by our company.

Unless expressly agreed otherwise in writing, neither these general sales terms nor the transactions concluded under their scope shall constitute a distribution agreement or any other long-term business relationship.

We reserve the right to amend or supplement these general sales terms at any time.

2. Quotations and Orders

Our written quotations are valid as stated on the respective document. Orders are legally binding even without a signature. A statement from the buyer shall only be considered acceptance if it matches our quotation without any restrictions. Our silence in response to a counteroffer from the buyer shall under no circumstances be deemed an acceptance of the offer.

Unless otherwise agreed, Incoterms 2010 shall apply: DDP [Destination] for deliveries within CH/FL, and EXW [Ex-works location] for all other countries.

Unless otherwise agreed, the following minimum order quantities apply for CH/FL:

  • Minimum order value of CHF 300.00.
  • One pallet layer per item for bottled goods.
  • A flat-rate surcharge of CHF 48.00 will be applied to orders that fall below the minimum order value.
3. Pricing

Our prices and any applicable additional costs are based on the price lists in effect at the time the order is placed. Unless otherwise agreed, all prices are listed in Swiss francs and exclude value-added tax.

4. Delivery Dates and Shipping

For deliveries to Switzerland, the standard delivery day from our existing route planning shall apply, provided the order is received by us 48 hours prior to delivery. Individual lead times apply for exports. In the event of a delivery delay, the buyer shall not have the right to refuse performance at a later date, terminate the contract, or claim damages. Unless otherwise agreed in writing, the FIFO (First In – First Out) principle applies to our products’ best-before dates: with each delivery, the goods with the earliest best-before date will be shipped.

5. Payment

Our invoices are due net within 30 days of the invoice date, without any deductions. If the buyer fails to meet the payment deadline, they shall be in default without additional reminders, and we are entitled to charge default interest at a rate of 6%. All goods shall remain the property of Biotta AG until full payment has been received.

6. Inspection and Acceptance of Goods

The buyer confirms receipt of the goods by signing our shipping documents. The buyer must inspect the condition and quantity of the delivered goods immediately upon receipt. Any defects or incorrect deliveries must be reported to us in writing and in detail immediately, but no later than 8 days after receipt of the goods (or from the date the buyer becomes aware of hidden defects). If notification is delayed, the deliveries shall be deemed approved, and all warranty rights shall be forfeited.

7. Warranty and Liability

Warranty obligations shall apply until the best-before date listed on our product is reached. Only proven material or manufacturing defects of the delivered goods shall be considered qualifying defects. It is the buyer’s responsibility to verify through their own inspection that the goods are suitable for their intended use. Our statements shall only be considered guaranteed characteristics if we expressly designate them as such in writing.

For defects reported in accordance with Clause 6, the buyer shall receive identical, defect-free goods in exchange for returning the faulty items. All additional warranty claims from the buyer are excluded to the fullest extent permitted by law.

Regardless of their legal basis, all claims by the buyer for compensation of damages that do not relate to the delivered goods themselves, including but not limited to production downtime, loss of use, lost profits, lost orders, business interruptions, and other direct, indirect, incidental, or consequential damages, are excluded to the fullest extent permitted by law. If third parties are injured or their property damaged by the buyer’s acts or omissions, and we are held liable for such damages, we shall have a right of recourse against the buyer.

8. Goods Returns

In addition to the notification required under Clause 6, the return of defective or incorrectly delivered goods requires the goods to be returned fully intact and in their original packaging at a time previously agreed upon by both parties. The delivery note and any invoice copy must be included with the returned goods.

9. Governing Law and Jurisdiction

This legal relationship is governed by the substantive law of Switzerland, excluding the UN Convention on Contracts for the International Sale of Goods. The place of performance and jurisdiction is the registered office of Biotta AG in 8274 Tägerwilen. However, Biotta AG reserves the right to bring proceedings against the buyer before any other competent court.