Contact

You have a question about one of our products?

Please contact our consumer service desk during office opening hours.

Consumer hotline: 0848 408 408 (local rate) 

Address:

Biotta AG
Consumer service
Pflanzbergstrasse 8
CH-8274 Tägerwilen

Email: 
info[at]biotta.ch

Contact for key account customers

Our service department will be happy to take orders or provide information on orders from Monday to Thursday from 8am - 12pm and 1:30pm - 5pm, Friday to 4pm:

Address:

Biotta AG
Service department
Pflanzbergstrasse 8
8274 Tägerwilen

Telephone:
+41 (0)71 466 48 70

Fax:
+41 (0)71 466 48 71

Email:
order[at]biotta.ch

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Worldwide sales

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The Biotta sales team

Retail

Flavio Balbiani
Key Account Manager
E-Mail: flavio.balbiani[at]biotta.ch

Sandra Fässler
Customer Service Advisor
Region Zurich
Mobile: +41 79 918 15 44
E-Mail: sandra.faessler[at]biotta.ch

Nadia Schott-Hagg
Customer Service Advisor
Region East Switzerland
Mobile: +41 79 918 16 00
E-Mail: nadia.schott[at]biotta.ch

Franziska von Flüe
Customer Service Advisor
Region Bern, Basel, Aargau, Solothurn
Mobile: +41 79 918 15 23
E-Mail: franziska.vonfluee[at]biotta.ch

Dyna Duyn
Customer Service Advisor
Region West Switzerland
Mobile: +41 79 918 15 88
E-Mail: dyna.duyn[at]biotta.ch

Retail / Wholesale consumer

Stefan Winiger
Key Account Manager Retail
stefan.winiger[at]biotta.ch

International sales

Denise Ammann
Export Manager
denise.ammann[at]biotta.ch

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FAQ

Please do take a look at our most frequently asked customer questions. You may find your question has already been answered there.

What's so special about organic products?

We’ve been producing organic juices since 1957. We think it is very important to adhere closely to organic guidelines and support organic farming. Out of principle, we don’t use artificial additives, and nor do we add extra minerals or vitamins. Our juices are 100% freshly squeezed, and not reconstituted from concentrate. Find out more about organic farming here.

What are reconstituted concentrates?

Concentrates are often used in the industrial production of juices. This method entails extracting water from the fruit or vegetable in question to produce a fruit/vegetable concentrate. This concentrate is easier to transport, and can be stored for longer, as its high fructose content acts as a preservative. When it reaches its destination, the concentrate is then diluted with water and bottled as juice. This has little in common with freshly pressed juice. Because valuable nutrients can easily be lost using this method, Biotta does not use concentrates on principle, and offers only premium freshly pressed juices - not reconstituted concentrates.

Where do the ingredients for Biotta juices come from?

Our vegetables are largely sourced from Swiss organic farmers, many from the local region. Other ingredients for Biotta juices are sourced from all around the world. That’s because Switzerland still doesn’t have banana or mango plantations. But even when it comes to goods from abroad, we make sure we build relationships of trust with our partners. They source the raw ingredients and ensure strict organic and social requirements are met.

Why are Biotta juices available in glass and in plastic bottles?

Biotta has been available in its classic glass bottle since 1957. These are best suited to protecting our natural products from environmental factors, and the juice has a shelf life of up to 30 months. We regularly check the carbon footprint of glass bottles to make sure we’re following the right course here.

But new consumer behaviour calls for new solutions: increasingly, people want to eat and drink on the go, yet without making any compromises when it comes to taste and balanced diet. To accommodate this trend, we now offer Biotta Veggies and Traktor products - juices and smoothies - in handy plastic bottles. We didn’t take this step lightly. But the incredibly high recycling rate for plastic bottles in Switzerland finally convinced us it was the right move. With our Traktor products, we also cooperate with Myclimate and support sustainable environmental projects with every product sold. Biotta juices in plastic bottles will only keep for 30 days, and must be kept chilled.

Why do some Biotta juices contain added sweetener?

Our aim is to bring people closer to nature with every sip they take. And natural products have their own special traits. Berries, for example, are often particularly sour, so not always easily tolerated by humans. That’s why we add an organic tea mix and organic agave syrup (fructose) to some of our juices. Alternatively, we also offer Biotta PUR products, which contain 100% berries and can be diluted to taste.

Where can I buy/order Biotta juices?

Our juices are available throughout Switzerland. You’ll find a selection in your local supermarket. Drugstores, pharmacies and health food shops generally offer a wider selection. You can also order Biotta juices online, e.g., at LeShop.

Biotta juices are also available in a number of other countries. Look at our map to see exactly where.

Which Biotta juices contain lactose?

Biotta Vita 7 and Biotta Wellness contain whey - which means they also contain lactose.

Which Biotta juices are suitable for vegans?

Biotta Vita 7 and Biotta Wellness contain whey and are hence not suitable for vegans. All other juices and smoothies are 100% vegan.

Which Biotta juices contain gluten?

None. All Biotta juices are without gluten.

Do Traktor products belong to the Biotta family?

Yes, Traktor smoothies and juices joined the Biotta family in 2013, and are now produced in our production plant in Tägerwilen (TG).

Who can advise me on the effects of Biotta juices?

Pharmacies and drugstores often have a wide selection of Biotta juices on offer. Salespersons here should be able to advise you on ingredients and recommended daily intake. Please note that, under the Health Claim Regulations, we are not allowed to offer any health advice.

What vitamins are contained in Biotta juices?

You’ll find a list of the respective vitamins on the back label of each Biotta bottle.

Can I buy the tea from the Wellness or Balance Week separately?

Sorry - but no! These teas are designed exclusively for these two Biotta weeks, and are not sold separately.

What’s the difference between the Balance Week and the Wellness Week?

The Biotta Wellness Week involves a week of not eating any solids. Generally, people embark on a juice week to detoxify their bodies or just to take a break from their normal diet. Find out more here!

During the Biotta Balance Week, you can continue eating (following our delicious recipes). The aim of this week is to restore equilibrium to your acid-base homeostasis, or to embark on a different way of eating. Find out more here!

I’m diabetic. Which juices can I drink?

All nutritional values are listed in detail on our product labels. If you read these carefully, you should be able to work out which juices are most suitable for you. Your local pharmacist should also be able to advise you here.

How are Biotta juices given a longer shelf life?

By pasteurising them carefully - in other words, heating them. This method is the most common and best researched method in food production.

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